Terms of Service
These terms govern your use of Citadel Compute services. Please read them carefully before using our platform.
1. Acceptance of Terms
By accessing or using Citadel Compute services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Services.
These Terms constitute a legally binding agreement between you and Citadel Compute, LLC ("Citadel Compute," "we," "us," or "our"). Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference.
2. Definitions
- "Services" means all web hosting, website building, ecommerce, email marketing, AI Studio, and related services provided by Citadel Compute
- "Customer" or "You" means the individual or entity that has entered into this agreement
- "Content" means all data, files, applications, and other materials stored or transmitted through our Services
- "Account" means your Citadel Compute customer account and associated login credentials
- "Subscription" means your paid plan for accessing our Services
- "SLA" means our Service Level Agreement guaranteeing specific uptime standards
3. Description of Services
3.1 Service Offerings
Citadel Compute provides web hosting and digital services including but not limited to: web hosting, WordPress hosting, WooCommerce hosting, cloud hosting, agency hosting, website builder, ecommerce platform, email marketing, AI Studio, and domain services.
3.2 Service Availability
We strive to maintain 99.99% uptime for our Services as outlined in our SLA. Services may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our control.
3.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice. We will provide at least 30 days' notice for material changes affecting existing subscriptions.
4. User Accounts and Registration
4.1 Account Creation
To access our Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
4.2 Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to create an account. If creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
4.3 Account Security
You agree to use strong passwords and enable two-factor authentication where available. Citadel Compute is not liable for any losses resulting from unauthorized access to your account due to inadequate security measures on your part.
5. Acceptable Use Policy
5.1 Permitted Uses
You may use our Services for lawful business and personal purposes in compliance with all applicable laws and regulations.
5.2 Prohibited Activities
You agree not to use our Services for:
- Illegal activities or content that violates any law or regulation
- Spamming, phishing, or other malicious communications
- Hosting or distributing malware, viruses, or harmful code
- Copyright infringement or intellectual property violations
- Activities that could harm our infrastructure or other customers
- Cryptocurrency mining without explicit written permission
- Storing or transmitting personal data in violation of privacy laws
- Adult content, gambling, or illegal drug-related activities
6. Payment Terms and Billing
6.1 Subscription Fees
You agree to pay all fees associated with your chosen subscription plan. Fees are billed in advance and are non-refundable except as explicitly stated in our refund policy.
6.2 Billing Cycles
- Monthly subscriptions are billed every 30 days
- Annual subscriptions are billed every 365 days
- Usage-based services are billed monthly in arrears
6.3 Late Payments
Past due accounts may be suspended after 7 days. A 1.5% monthly service charge may be applied to overdue balances. Accounts suspended for non-payment may be terminated after 30 days.
6.4 Refund Policy
We offer a 30-day money-back guarantee for new customers on their first subscription purchase. Refunds are not available for renewal payments, add-on services, accounts terminated for policy violations, or domain registration fees.
6.5 Price Changes
We may change our pricing with 30 days' written notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.
7. Data and Privacy
7.1 Your Data
You retain full ownership of all content and data you store on our Services. We do not claim ownership rights to your data and will not access it except as necessary to provide Services or as required by law.
7.2 Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, 24/7 monitoring, and regular security audits.
7.3 Data Backup
While we maintain regular backups of our infrastructure, you are responsible for maintaining your own backups of critical data. We recommend implementing a comprehensive backup strategy.
8. Service Level Agreement (SLA)
8.1 Uptime Guarantee
We guarantee 99.99% uptime for our Services, calculated monthly. If we fail to meet this standard, you may be eligible for service credits as follows:
| Uptime | Service Credit |
|---|---|
| 99.9% – 99.98% | 5% of monthly fee |
| 99.5% – 99.89% | 10% of monthly fee |
| Below 99.5% | 25% of monthly fee |
8.2 SLA Exclusions
This SLA does not apply to downtime caused by scheduled maintenance (with 24-hour notice), customer-initiated actions, internet connectivity issues beyond our control, force majeure events, or suspension due to policy violations.
8.3 Claiming Credits
Service credits must be requested within 30 days of the incident. Credits are applied to future bills and cannot be refunded as cash.
9. Intellectual Property
9.1 Our Intellectual Property
Citadel Compute retains all rights to our technology, software, trademarks, and proprietary systems. You may not reverse engineer our software, remove proprietary notices, use our trademarks without written permission, or copy our documentation.
9.2 Your Content
You represent that you have all necessary rights to the content you store on our Services and that it does not infringe on third-party intellectual property rights.
9.3 DMCA Compliance
We respond to valid DMCA takedown notices in accordance with the Digital Millennium Copyright Act. Repeat copyright infringers may have their accounts terminated.
10. Termination and Suspension
10.1 Termination by You
You may terminate your account at any time through your control panel or by contacting support. Termination does not relieve you of payment obligations for services already provided.
10.2 Termination by Us
We may terminate or suspend your account immediately if you violate these Terms or our Acceptable Use Policy, your account becomes past due, we receive a valid legal order requiring termination, or continued service would pose a security risk.
10.3 Data After Termination
Upon termination, we will retain your data for 30 days to allow for retrieval. After this period, data may be permanently deleted and cannot be recovered.
11. Limitation of Liability
Our Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
In no event shall Citadel Compute's total liability exceed the amount you paid for Services in the 12 months preceding the claim. We shall not be liable for indirect, incidental, or consequential damages, loss of profits, data loss not caused by our gross negligence, or third-party claims.
12. Indemnification
You agree to indemnify and hold Citadel Compute harmless from any claims, damages, or expenses arising from your use of our Services, your violation of these Terms, your content or data, your violation of third-party rights, or your negligent or wrongful conduct.
13. Force Majeure
Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, internet backbone failures, terrorist attacks, pandemics, or labor disputes.
14. Modifications to Terms
We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration. You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
16. Contact Information
For questions about these Terms of Service, please contact us:
Citadel Compute, LLC
Email: legal@citadelcompute.com
Phone: 623-755-5512