Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Overview
Citadel Compute, LLC ("Citadel Compute," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our web hosting and digital services, or interact with us in other ways.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, billing address, and payment information when you create an account or purchase services
- Profile Information: Company name and other optional profile details
- Communication Data: Information you provide when contacting customer support, participating in surveys, or communicating with us
- Service Configuration: Domain names, hosting preferences, and other technical configurations you specify
2.2 Information Collected Automatically
- Usage Data: Information about how you use our services, including access times, pages viewed, and features used
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and system performance metrics
- Analytics Data: Website and application analytics to understand user behavior and improve our services
2.3 Information from Third Parties
- Payment Processors: Transaction information from our payment partners
- Integration Partners: Data from third-party services you choose to integrate with our platform
3. How We Use Your Information
3.1 Service Provision
- Providing, maintaining, and improving our hosting and digital services
- Processing payments and managing your account
- Providing customer support and technical assistance
- Monitoring system performance and security
3.2 Communication
- Sending service-related notifications and updates
- Responding to your inquiries and support requests
- Providing important security alerts and system notifications
- Sending marketing communications (with your consent)
3.3 Business Operations
- Analyzing usage patterns to improve our services
- Preventing fraud and ensuring security
- Complying with legal obligations
5. Data Security and Protection
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and multi-factor authentication for all systems
- Network Security: Firewalls, intrusion detection, and DDoS protection
- Regular Security Audits: Ongoing security assessments and penetration testing
5.2 Operational Safeguards
- Employee training on data protection and security best practices
- Incident response procedures and breach notification protocols
- Regular third-party security audits
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Account Data: Retained while your account is active and for 3 years after closure
- Billing Information: Retained for 7 years for tax and accounting purposes
- Support Communications: Retained for 3 years for quality assurance
- Log Data: Retained for 90 days for security and performance monitoring
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request access to your personal information and receive it in a portable format
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Restriction: Object to certain processing activities
- Withdraw Consent: Opt out of marketing communications at any time
To exercise these rights, please contact us at privacy@citadelcompute.com. We will respond within 30 days.
9. Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you choose to use.
10. International Data Transfers
Citadel Compute operates primarily in the United States, and your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and other legally recognized transfer mechanisms.
11. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove such information from our systems.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and sending email notifications to registered users. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
For questions about this Privacy Policy, contact us at privacy@citadelcompute.com.